In Support & Services, we have our field support specialists hold different certifications in IT disciplines to help you meet the challenges of your ever-changing IT infrastructure. We work with clients and their team to integrate the appropriate technology to help clients operate at peak efficiency, while achieving their business goals.

We understand that you need fast access to expert help to resolve your hardware and software issues, minimize your downtime, and return your personnel to productivity in a cost-effective manner. Therefore, we deliver a comprehensive set of infrastructure services and support, freeing you to focus on core business issues.

The Support & Services we provide including:

         Mainframe and Midrange
            This includes management and monitoring of your servers and storage. We will make sure your servers are running smoothly.

         Networking/ Workgroup
           We provide support to different elements within a data center such as systems and storage management, database             management, and email hosting. We also enable you to secure company’s information, detect threats, prevent intrusion and             safeguard your data assets.

         Helpdesk
            Support & Services helpdesk support are available either as dedicated resources or as dispatched specialists trained and              certified in the disciplines required to meet your needs. Clients have a fully integrated service that offers a single point of              contact to quickly and easily resolve desktop, and software related issues so that users can stay productive and focused on              their business.

         Software Application Solutions
             We focus on using the information found in your portfolio of applications, not on their day-to-day running.

         Desktop & Distributed/ IT Support
            We support PCs and laptops, and provide all associated support services such as managing distributed printers and scanners.             This includes from procurement to retirement, including infrastructure technology, software and support for all end users.

To know more about our Support & Services capabilities, contact Privasia Sdn Bhd today for more information on how we can help you with your IT services needs.

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